CWebsite Chat
Do you have an enterprise plan?
Repeated answers
Same questions answered over and over：Different team members give the same answer repeatedly, and the details don't always match.
Linker OneEngage brings together website chat, LINE, Facebook Page messages, and Instagram DMs into one place, answering common questions based on content your business has approved, and routing anything that needs judgment or follow-up to the right person.
When website chat, LINE, and social DMs are each checked by different people, the real problem isn't just scattered messages — it's that no one has the full picture of what a customer just asked, who's handling it, or who should take it next.
Same questions answered over and over：Different team members give the same answer repeatedly, and the details don't always match.
Important inquiries stall without handoff：Quote requests or serious inquiries sit unanswered in the original channel.
Context gets lost along the way：Sales has to ask again where the lead came from and what they need.
Once a message lands in one shared view, source and context are kept intact, then answered based on content your business has approved. Anything involving a formal commitment or business judgment gets handed off to a person, summary included.
When something is unclear or involves a formal commitment, AI won't finalize the reply on its own.
You don't need a complete Q&A playbook to get started. Using your existing service info, common questions, and handoff preferences, we can build a working response foundation step by step.
Products, services, common questions, past conversations, and key things to watch for.
What can be answered directly, and what must go to a person for judgment.
Handling, categorizing, responding, and handing off — while flagging gaps to fill in later.
The same conversation doesn't need to restart across different tools — the source, the request, and everything already answered stay with it the whole way.
An overseas buyer messages the Facebook Page asking about a 500-unit order.
Shares existing specs and general terms of business.
Pricing and delivery timeline need confirmation from your team.
No need to ask again where it came from, quantity, or requirements.
Owner, next step, and outcome all logged.
It's not just about a shared inbox — you can see exactly where every inquiry stands, what needs your team's input, and what's already moving into follow-up.
FAQs handled with approved content
Involves pricing, delivery, or formal commitments
Includes source and conversation summary
Now in OneCRM for follow-up
Website chat, LINE, Facebook, and Instagram DMs all get automatic responses, and your team can jump into any conversation at any time.
FAQs are answered using information your business has provided and confirmed.
Pricing, delivery timelines, exceptions, and formal commitments are handled by your designated team.
Source, question, and everything already answered goes with it to whoever picks it up.
Linker One starts with your business's acquisition goals, bringing together website planning, SEO/GEO traffic, multi-channel messaging, and lead management to keep moving you forward — from market visibility all the way to a growing lead pipeline.
End this conversation? The chat history will be cleared.
AI-generated replies are for reference; official terms follow the website and contract.